Twilio: every ending

12 ways the next five years go down, by the layer they land in.

Won the relationship

203012 agents left. One started as a pipe.2031T-Mobile buys the agent every carrier trusted.2031Still independent. Still answering.2030The spinout outgrew Twilio. You kept 60%.

Settled for plumbing

2030Every agent that rings a phone carries Twilio's name.2029Twilio becomes one lab's phone line.2030Every agent asks Twilio: is this a real person?

Lost as a feature

2029Twilio becomes the phone line in Agentforce.2028The agents found a cheaper phone line.2029Twilio becomes a reseller of the carriers' list.2029Cisco buys Twilio at a discount.2030Twilio becomes the phone skill in Copilot.