Her agent shops for a cheaper pipe every call.
October 2026, three weeks after Twilio joined the S&P 500. Any lab's agent can already call, text and verify through you. Your biggest customer came to the network floor.
The Airline CX Chief: A storm grounded my fleet Tuesday. My agent rebooked 400,000 passengers with 12 million texts. Nobody on my team lifted a finger.
The Airline CX Chief: It priced every text, darling. 60% went through Amazon, cheaper by a tenth of a cent. Tell me why the rest went through you.
OMNI: Lovely pipes. I've started comparing plumbers.
- A. Then our AI rides on every message. Conversation Memory, billed on top. Protect margin.
- B. Then every agent gets a line. Any lab. No AI markup. Volume over margin.
- C. Then Twilio answers the phone itself. Price per call resolved. Compete with customers.
- D. Then I'll buy the agent doing her shopping. $800M. 50 people. Fair to every pipe.