Your agent is a hit. Your customers are furious.
You built Twilio's own agent, priced per call resolved. Customers pay for outcomes, and some of those customers sell agents too.
Twilio Agent answers the phone, rebooks the flight and texts the receipt, at $0.90 a resolved call. 58% of pilots buy. Then the ISV council arrives.
Head of ISV Sales: HOLD IT! Three of our top ten customers sell contact-center agents! You just declared war on them over their own phone lines!
The Airline CX Chief: Your agent is charming, darling. But it only rings through Twilio. Half my calls go out over Amazon.
Head of Carrier Relations: Every one of those ISV agents still has to get through to a human. That part, nobody can build in a quarter.
- A. Hold the line. Our agent, on any carrier. Lose some ISVs. Two thin years.
- B. Then every ISV agent gets through. Through us. Retire our agent. Vouch for theirs.
- C. Fine. Our AI goes back on top. The ISVs stop yelling.