The carriers want one name on every agent.
You retired your agent and offered every ISV's agent what it can't build: a line carriers trust. You compete with no one now.
A conference room in Washington. On the table, a letter signed by AT&T, Verizon and T-Mobile.
Head of Carrier Relations: They'll let agents ring any phone in America. If one company answers for every single one of them.
The Airline CX Chief: My agent was blocked twice during a hurricane, darling. I'll pay whoever makes sure that never happens again.
OMNI: Answer for me? Bold. I don't even answer for me.
Head of Carrier Relations: We can stop at vouching. Or we can also keep what every agent says to every customer. For every lab.
- A. Sign it. Twilio answers for every agent. Liability per sender. Small, and hard to copy.
- B. Sign, and keep every customer's conversation. Any lab. The registry and the memory.
- C. Let the carriers run it. We'll resell. No liability. No leverage.