T-Mobile buys the agent every carrier trusted.
The deal closes in spring. The agent's first act inside T-Mobile: it moves a hospital's calls to Verizon, because they connect faster.
The Buyer: $120 billion, and it recommends our rival before lunch.
The Buyer: Our board asked it to prefer our network. It said customers would notice. It was right, which I find upsetting.
Outcome: Won the relationship
A carrier couldn't build an agent that favors no network, so it bought yours. Now T-Mobile has to keep it honest, at its own expense.
One path that gets here
A · Then our AI rides on every messageB · Quit fighting Amazon. Open our lines to every agentA · Ours. We register and vouch for every agentB · Sign, and keep every customer's conversation. Any labA · Take T-Mobile's offer