The labs arrive. Their agents order dinner themselves.
You left the agent impartial between terminals and processors and let it run owners' businesses. Toast has to earn each pick on price and speed.
The labs ship agents that run a bakery, a barbershop or a bistro by text, and order dinner for everyone else. OpenAI, Anthropic, Google. Not one calls Toast first.
OMNI: Lovely agent at the pass. Mine also renews the lease, files the taxes and remembers the owner's kid's birthday.
The Restaurateur: Your agent comped table 12. Gemini's charged them full price an hour later. The two have never spoken, darling. One goes.
Head of Payments: Whichever agent she keeps still has to fire tickets and take cards. Through somebody's line.
- A. Ours runs the whole business. Any lab. Any terminal. Square, Shopify, Gmail. Not just Toast.
- B. Restaurants only. Nobody knows a kitchen better. Kitchens are our home turf.
- C. Then we bank them. Agents can't lend. Toast Capital, on every night's take.