The owners kept their agents. They swapped terminals.
You let only Toast's own agent fire orders into Toast kitchens, now that owners know what the line is worth.
Owners do the math. At renewal, 1 in 4 swaps Toast for a terminal their own agent is allowed to reach.
The Buyer: Silver Lake loves a locked door. Fewer people to share the room with. 1.3x revenue.
The Buyer: The owners who stayed will stay. Moving a kitchen mid-service is so very hard.
Outcome: Lost as a feature
The outage proved the line mattered. Locking it to your own agent made owners choose, and they chose the agent they already texted.