The owners kept their agents. They swapped terminals.
Owners do the math. At renewal, 1 in 4 swaps Toast for a terminal their own agent is allowed to reach.
The Buyer: Silver Lake loves a locked door. Fewer people to share the room with. 1.3x revenue.
The Buyer: The owners who stayed will stay. Moving a kitchen mid-service is so very hard.
Outcome: Lost as a feature
The outage proved the line mattered. Locking it to your own agent made owners choose, and they chose the agent they already texted.
One path that gets here
A · Then Toast IQ does all of it. $499 moreB · Stop fighting. Let every agent write to ToastA · The kitchen. Every agent's order fires through usC · Then the line runs only Toast IQ