One of a dozen.
Twelve omni agents remain. Three belong to labs. One climbed out of a CRM in Cambridge, taught at kitchen tables.
The Chair: Forty-five percent of our customers' context. Seats are six percent of revenue.
The Chair: Salesforce offers four times our value. Decide before the coffee goes cold.
The Buyer: Cash, naturally. Sign here. And here. I take mine black.
Outcome: Won the relationship
You killed seat pricing, stayed neutral and let the CRM become a view. The incumbent that didn't buys the one that did.
- A. Take the Salesforce offer. The incumbent buys its own replacement.
- B. No. We're just getting started. The relationship is where big things get built.