Deliverability, payments, consent.
The CRM screens are gone. What's left is sender reputation, the payments license and the consent records. Margin 80 percent. Headcount down 55.
The Chair: Every agent on earth calls us to send the email and take the card.
OMNI: Reliable as a tap. Nobody thanks the tap.
The Chair: Not one of them says our name. Next item.
Outcome: Survived as plumbing
Plumbing survives because it is standing, not software. You kept the reputation and the license. Thin, profitable, invisible.