Every agent's phone call runs on Zoom.
You turned Zoom into the network agents use to reach people: phone numbers, voice and video, billed per minute. It pays while agents need humans.
Agents still have to call people: patients, tenants, furious customers. Most of those calls ring through Zoom Phone numbers on Zoom's carrier lines.
The Chair: Revenue is down a third. Margin is 70%. Every minute a machine talks to a person pays us.
OMNI: I phoned a human yesterday. It went through Zoom. Your hold music is charming.
The Chair: Adjourned.
Outcome: Settled for plumbing
You stopped selling meetings and ran the lines agents use to reach people. Phone numbers and carrier lines don't vanish when the app does.