Twilio becomes the phone skill in Copilot.
You kept your agent the best at voice and text, and nothing else. Meanwhile, general agents learn to make calls as one skill among thousands.
Your agent is still the best voice on the network. Inside a general agent, calling is one skill among thousands.
The Buyer: Microsoft will pay 30% over market. Mostly for the carrier contracts in 180 countries.
The Buyer: Your customers won't even notice. Copilot was already the one dialing.
Outcome: Lost as a feature
General agents absorb specialists as skills. Yours was the best voice skill there was, which made it a purchase, not a company.