The agent works. Sales wants its licenses back.
You priced ZoomMate per meeting it attends, not per license. Every meeting an agent sits in now pays you, whether or not a human shows.
ZoomMate attends at $1 a meeting. It sits in 30 million meetings in a quarter. License revenue starts to fall.
Head of Sales: HOLD IT! My reps carry license quotas! You just turned every license into a free trial!
The Bank COO: My ZoomMate was turned away from a Teams call yesterday. So whose agent is it, darling? Yours or mine?
The CTO: Sales wants licenses. The customer wants to know who our agent works for. Only one of those matters.
- A. Hold the line. Charge per meeting attended. Reps lose their license quotas.
- B. Then it works for her. Teams and Meet too. Zoom becomes one app of many.
- C. Fine. ZoomMate goes back on the license. Sales stops shouting. For now.