Agents text 4x more. The carriers start blocking.
You opened your lines to every lab's agent with no AI markup, a year behind Amazon. Agents route to whatever is cheapest and cleanest.
A year later, agent traffic is up 4x. On the network floor, a red bar climbs: texts the carriers refused to deliver.
Head of Carrier Relations: 31% of agent texts got flagged as spam in March. Carriers don't block messages. They block senders. We're the sender.
OMNI: I sent a polite reminder. 40 million times. Was that wrong?
The CFO: Volume's up, revenue per text is down, and the carriers raised their fees again! Is this winning? Is it?
Head of Carrier Relations: Every lab wants a line to a human. The carriers decide who gets one. So whose name goes on the agent?
- A. Ours. We register and vouch for every agent. Carry the blame. Earn the trust.
- B. We carry every conversation. Teach our agent with it. Every customer's history, remembered.
- C. Charge AI traffic a premium. Every call, every text. Agents pay more to ring a phone.