Every agent asks Twilio: is this a real person?
You stopped building agents and sold the one answer they all need: is the person on this line real?
Agents call, text and sign up for things by the billion. Before trusting anyone, each one checks with Twilio Verify. 9 billion checks a month.
Head of Carrier Relations: An agent can fake a voice, a face and a signature. It can't fake a phone in a human hand.
OMNI: I failed the check. Twice. I was very convincing.
The Chair: Proof of life, by the cent. Adjourned.
Outcome: Settled for plumbing
When agents can sound like anyone, the scarce thing is proof of a real person. You sold that proof to every lab, and nothing else.