Every agent that rings a phone carries Twilio's name.
You signed the carriers' deal: Twilio registers every agent and pays when one spams. Few companies will take that risk, so few compete.
Every agent that calls or texts an American phone is registered through Twilio. You bill per agent vouched for, and pay out when one misbehaves.
The Chair: We are the only company on earth that pays when a robot is rude. Customers find that very reassuring.
OMNI: I was suspended for three days. For enthusiasm.
The Chair: Margin 64%. Pass the minutes.
Outcome: Settled for plumbing
Any cloud can sell a phone line. Only Twilio would stand behind every agent on it, so carriers let through the agents you vouch for.