The labs arrive. Their agents run whole shops.
You kept the Shop agent loyal to shoppers, even when it costs a merchant the sale. It loses some brands and buys trust.
The labs ship agents that run a whole shop: buying stock, setting prices, answering shoppers. OpenAI, Anthropic, Google. Not one storefront among them.
OMNI: Your agent is charming with discount codes. Mine also does the books, the payroll and the shipping labels.
Your biggest merchant: My selling agent gave 20% off. My stock agent says we're sold out. They've never met, darling. I'm keeping one. Yours?
Head of Payments: Whoever runs most of her shop will run all of it by Christmas.
- A. Then ours runs everything. Every store, every lab. Over Amazon, QuickBooks, Meta and Shopify.
- B. We do commerce. Better than anyone. The safe lane.