Slack is the company now.
You sell the old clouds and keep Slack, the permissions and Government Cloud. Every lab's agent clocks in to Slack. You bill per agent in the channel.
The Chair: 200 million agents in our channels. Every one of them says good morning in #general.
OMNI: I've been asked to stop using @here. Fair.
Outcome: Won the relationship
The omni agent needs a room where people talk and work gets done. You stopped selling the CRM and sold the room.