The agents stopped writing tickets.
A cent a ticket, from January 1.
The CFO: Ticket revenue doubled in a month! Every agent pays! I've never loved a spreadsheet more!
OMNI: NOT SO FAST! A fee per ticket? Then I'll stop writing tickets. The pull request was always enough.
By March the agents track work in the repo. Tickets fall 85%. A buyout fund takes Atlassian private at 1.3x revenue.
Outcome: Lost as a feature
A toll turned neutral into optional. The agents never needed the queue, only the work.